Frequently Asked Questions

Answer: This company has a policy of not using timbers that have negative impacts on the environment. We also do not use endangered or protected species of wood, such as Ramin, no matter under what pseudonym it enters this country. Furthermore, our UV cured paints do not release solvents into the atmosphere.

Answer: Shipping of your order will take approximately two weeks after full payment. Delivery speed may vary due to delivery distance and other unforeseen circumstances.

Answer: 2410mm is the maximum width available. Depending on the window frame structure, any order wider than 2410mm can be satisfied by two or three separate blinds.

Answer: Since all our blinds are coated with UV or PU paint, no repainting is required.

Answer: Our blinds require less care and maintenance than curtains, however it is recommended to clean the blinds using a duster every once in a while.

Answer: Our real wood blinds are made of natural wood with grain and colour variation. Part of this individuality of character may show itself in slight but rare warping, and should not be considered a defect.

Answer: We offer a 12-month warranty against defects in material and workmanship. This warranty is extended to you as the original purchaser only. This warranty does not cover normal wear and tear or any damage or loss caused by abuse or misuse or improper installation. 

To obtain service under warranty, please return your blinds, with the original sales receipt, to Timber Blinds Express. You will be solely responsible for the cost of transporting the blinds to and from Timber Blinds Express.

Answer: Timber blinds are suitable for bathrooms, toilets and laundry rooms. We can provide a special edge sealant upon request.

We recommend the use of PVC blinds for rooms that are steamy or poorly ventilated.

Answer: Wood has a very good “R” or insulation rating. A cedar slat of standard thickness is said to have better insulation properties than a standard cavity brick. A well fitted timber blind, when properly used, is highly effective in reducing heating costs in winter and cooling costs in summer.

Answer: Our Cedar and Basswood blinds have identical components, coating finish, and build quality. The difference between the blinds lie in the look, the size of slats, and the hardness of the wood. Take a look at our comparison chart:

Overall, Cedar is the traditional, high quality, top-of-the-tree timber blind. However, a well-made and well-finished Basswood blind these days is a worthy competitor. If you like the natural variability of wood, go for Cedar. If you like a more uniformed look, choose Basswood.

Answer: There is no limitation on the maximum length of the blinds. However, there are size limitations due to weight. Any blind orders that exceed 3.6sqm will void the warranty on the lift cord lock mechanism.
Answer: Oiled type of blind has the raw slat coated with an oil which soaks into the wood and gives a very natural appearance for approximately a year or so. By this time, the oil has evaporated out of the wood and the slats begin to look very dry and sometimes patchy and need to be reoiled with something like Scandinavian or Danish oil and the process is repeated throughout the life of the blind. Wood thus coated has fine fibres sticking up from it’s surface making them difficult to clean as these fibres hold the dust. This type of coating also should it accidentally get raindrops on it will show water stain marks. This coating is usually a matte finish.

Lacquered (painted) blinds have two kinds of coatings. One is a standard spray on, usually polyurethane coating, or a Ultra Violet cured lacquered coating.

We use the latter, which is state-of-the-art in the world today. This type of coating does not dry by evaporation of solvents, but contains photo-reactors which cause this paint to instantly cure and harden when passed under a powerful Ultra Violet light during the coating process, similar to modern dental fillings. The coating surface is very smooth, has no pores or capillaries and whilst it will not repel dust, it does not retain it and is very easily cleaned with a duster or if necessary, a damp cloth. Our coating has an approximate gloss factor of 30% and never needs oiling or coating again.

Try us – you will not be disappointed.

Conditions of Delivery

Production of timber blinds and verticals will be approximately 2 weeks

 
1. We offer free Star Track Express delivery Australia-wide when ordering 10 or more blinds. Star Track Express can not accept delivery address to a PO Box. When your order is complete, we will contact you to arrange a suitable delivery day for you. This free delivery service offer is valid for only one delivery trip from TBE to designated delivery address; you will be responsible to pick up all bounced shipments for any reason according to Star Track Express procedures. If your blinds are delivered and you are not at the address provided, Star Track Express will leave a calling card with details on how to collect your blinds. Delivery times may vary depending on the destination. The estimated delivery times from Timber Blinds Express’s factory to your premises will be approximate between two to five working days
 
2. If you request a delivery item to be left on premises without a receiver signature, Star Track Express will not take any responsibility for missing blinds.
 
3. If a blind is lost during the delivery, please notify us immediately within 24 Hours. We will try to locate the missing blinds and redirect them back to you immediately. Failure to notify us within 24 Hours may result in limitation in what we can offer regarding the replacement of your missing item.
 
4. Upon receipt of your blinds please inspect the boxes and note any observed damage to the driver. Also make a note on the proof of delivery document. Timber Blinds Express must be notified of any damage to the blinds within 24 hours of delivery. Please do not attempt to install blinds that have been damaged in delivery, as this will void any warranty claim. If you fail to notify us within 24 Hours, we can not be held responsible for the damaged item or item replacement

Policy

1. Supply of Product
By placing an order with Timber Blinds Express from this website, you agree to our Policy and Conditions of Delivery. Timber Blinds Express is not obliged to accept your order and may reject your order for any reason, including unavailability of any product.
 
2. Warranty
All blinds are under a 12-month warranty against defects in materials and workmanship. This warranty is extended to you as the original purchaser. This warranty does not cover normal wear and tear or any damage or loss caused by abuse or misuse or improper installation. To obtain service under warranty, return your blinds with the original sales receipt to Timber Blinds Express. You will be responsible for the cost of transporting the blinds to and from Timber Blinds Express.
 
3. Blinds Slats Colour Disclaimer
Wood is a natural product with variation in grain and colour. Slat used in blinds may contain variations in grain and colour which could appear randomly. Part of this individuality of character may show itself in slight warpage, which is not considered a defect. Returns for the above mentioned reasons are not warranted. Due to variance of computer monitors, the colour that appear on individual screen may not be exact as what you expecting. We strongly suggest that you order free sample slats from us.
 
4. Changes or Cancellations:
You have up to 24 hours after the order is placed to make changes or cancellations to the order. Every blind from Timber Blinds Express is custom made to your colour choice and size stated and therefore is not suitable for resale. Please review and finalize your order before sending your order to us.
 
5. Your Privacy
Your personal information will only to be use for order processing and/or order fulfilment and/or request response. We will not share this information with any outside company or agency unless compelled by applicable legislation.
 
6. Liability
Timber Blinds Express accepts no liability for (1) incidental and/or consequential damages, and (2) cost of removal or re-installation or our blinds.

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